Last updated 2 years ago
Traveller info is siloed in multiple centralised websites and the user does not have any control over it.
Decentralised traveller ID gives travellers control over their data, and hotels a peer-to-peer connection with travellers
This is the total amount allocated to Traveller ID Ecosystem.
a. More about the problem
Government and travel-related solutions (travel websites, tour operators, booking engines, hotel property management systems, review systems, CRM, loyalty systems) are spending enormous efforts to capture traveller information and at different stages of the journey.
This information is used by the systems to give the traveller the best experience but also for compliance with authorities.
The traveller has to share the same information multiple times which is time consuming, he/she does not have any control over their personal data and how it is being saved and treated.
Service providers such as hotels need to integrate this content from various sources and invest heavily in integration systems and CRMs. This creates an additional risk for service providers from not “owning” the customer experience and not being able to assure the privacy and security of their customer data.
b. The solution
Create a Traveller Identity Ecosystem wherein:
The solution has the potential to achieve a completely new form of handling traveller information within the hospitality industry.
The solution is enabled by the combination of technologies from Atala PRISM, ProofSpace and eRevMax.
The combination of these technologies and the project team’s existing large hospitality network and customer base gives this proposal a high chance of success and scale.
We will begin by creating an MVP focused on a narrow and needed solution for travellers and hotels: integration of decentralised ID interactions into a hotel booking engine, enabling one-click form filling and efficient booking completion.
We will pilot this MVP with the eRevMax booking engine and selected hotel customers.
The impact of this pilot will be proving the integration of reusable decentralised ID within a hotel booking engine technology and the technology cycle from traveller ID creation to booking confirmation. This model could create a standard for other booking engines and the first step for integration to other systems such as hotel property management systems, guest relationship management systems, automatic room keys and many more.
b.1. Solution For Travelers
In the big picture a traveller identity will be structured as a multi-layer credential to allow for fulfilment of a range of possible transactions. Travellers can use the ProofSpace App, enabled with Atala PRISM credentials, to manage their credentials and complete interactions with third-party services.
A traveller will be invited to share different parts of this information at different stages in their journey by different service providers (airline, airport, hotel) to achieve different goals (complete booking, enter lounge, check-in to hotel, pay hotel bill). This is enabled by a capability, available in the ProofSpace platform, called selective disclosure and zero-knowledge predicates.
Travellers will actively provide their consent for the data sharing and complete the transaction with a single button on their phone.
Each time they reuse their multi-layer decentralised ID, they save time, claim greater control of their privacy and expand their personalised Traveller Identity Ecosystem - a network of services that aggregate around them and their preferences.
b.2. Solution For Hospitality Services
In our vision, this information will be connected to all the systems related to the stay at the hotel and later on also to other services the traveller meets in his journey.
In the future, we can relate and connect to other services in the Cardano ecosystem such as wallets or travel NFTs and enable ada payments for participating service providers.
Hospitality services will provide a range of possible interactions for travel customers where the data they request is limited to what is needed to complete the transaction, and made transparent to the traveller. The travel services can use ProofSpace to configure these interactions for their customers to complete via the services’ customised profile in the ProofSpace App. They can leverage the eRevMax and ProofSpace APIs to integrate the data flows, including issuing and verification of Atala PRISM credentials, into their existing systems.
Some possible interactions include enabling the traveller to:
Through these interactions several internal goals can be achieved by the hotel:
Each time the traveller uses their reusable traveller ID, the travel service provides them a better customer experience while creating a direct connection with the traveller for their future travel needs.
b.3. For the Cardano community
This proposal unlocks the potential for Atala PRISM credentials to become the dominant credential format used in the travel sector. Reusable ID for international travel represents a current market opportunity of $1bn, expected to expand to $4.82b by 2026.
c. Our MVP (and the focus of this proposal)
In our MVP the traveller will create the following credentials:
And they will use these credentials to interact with a booking engine and hotels in order to complete a booking and receive a booking confirmation.
The approximate workflow is as follows:
Future stages:
d. Business Model
Once the model is established and more hotels will start adapting the solution, hotels will pay a licence fee (monthly or annual) which is a common model for technology services in the hospitality industry.
Success in this challenge relates to: "How can we take the next step to support the principles of self-sovereign identity"
The proposal addresses several desired focus area of the challenge:
The proposal aligns with a key metric in this challenge:
Tasks
Deliverables & Milestones
April/May
June
July
August
Based on eRevMax integration experience we estimate the following budget needed for phase one of the project according to the planned tasks and deliverables. We prefer this budget structure as it informs readers what results the treasury funds will be paying for.
The total budget is $37,304. Our budget follows the following format:
Task/Deliverable
BUDGET
Design and finalise the booking workflow
Onboard hotel pilot partners
Support Booking Engine and Hotels to implement workflow in and integrate with ProofSpace Dash/App
Run acceptance testing with key stakeholders and dummy data
Deploy workflow to production
Market and trial the solution with pilot hotel partners and booking engine customers
TOTAL
eRevMax is a leading travel B2B integration technology company, founded over 20 years ago and was a leading innovator in many of the industry state of the art solutions such as rate shopping tools and channel managers. The company had over 1000 technology integrations (i.e. travel websites, booking engines, property management systems) and is being used by hotels across the globe. For more info visit https://www.eRevMax.com or view the following link
https://www.erevmax.com/resources-download/RateTiger-CRS-BI-Flyer.pdf
ProofSpace is a no code platform for issuing and verifying reusable identity credentials, with a track record in the US health system, international development and e-government. The key members of the ProofSpace team supporting this proposal include:
Yoram Ben Zvi, an industry expert with 20 years of experience in the travel technology and leisure industry as an entrepreneur as well as COO at eRevMax. https://www.linkedin.com/in/yoram-ben-zvi-446836/. Yoram is also active catalyst community member as CA, successful proposal, and active in Cardano4Climate community
The following milestones will be shared with the Catalyst community through the monthly Catalyst reports and the end of project report.
The key measure of success for the project is the number of travellers completing bookings with PRISM credentials and the number of participating hotels. Possible success metrics include:
ProofSpace is integrating Atala PRISM credentials into its platform through its F7 proposal (see https://cardano.ideascale.com/c/idea/385204))
SDG goals:
SDG subgoals:
NB: Monthly reporting was deprecated from January 2024 and replaced fully by the Milestones Program framework. Learn more here
Combined 35 years in hospitality tech, 1000+ hotel system integrations, 80+ yrs full stack dev & proven record in decentralised ID