Many users coming from other chains and longtime ADA holders getting started with DeFi on Cardano encounter questions and problems and lack resources or knowledge needed to find solutions on their own
We will build a community-funded help desk for Cardano where people of all backgrounds and knowledge levels can ask their questions and describe their problems in their terms and get human support.
This is the total amount allocated to Cardano General Help Desk
When I headed the Yoroi help desk at Emurgo (and later the Milkomeda helpdesk at dcSpark) I found that every day queries would come in with users whose issue stemmed form some basic confusion or misunderstanding about Cardano itself. A large percentage of the tickets were solved by explaining the situation and directing these users to the relevant online resources. I will set up a community-funded help desk where users can send their questions and problems and get help from a trustworthy and reliable human with a track record of providing this service for the Cardano community.
This task will cover the initial set up of a Zendesk help desk and operation until the end of the next round of Catalyst funding. Funding for continued operation beyond that point (and eventual expansion if needed) will be provided in future Catalyst fund rounds.
This will help every dapp and product in the ecosystem by providing somewhere to redirect support inquiries that pertain to Cardano itself instead of the product or service being offered.
The only potential risk is that the help desk gets flooded with too many inquiries too soon, while it is still in this initial phase and being run by one person. This is highly unlikely, however, since it will take time for knowledge of the help desk to spread and for people to start linking to it.
I will configure hosting, email, and Zendesk. The setup process should take less than a week, and updates will be posted on the lionmode.io website. Once the helpdesk is ready, we will also announce it on twitter and spread the word around in various Telegram and Discord chats as well as direct communications to key figures in the Cardano community. We will then operate the help desk with the remaining funds until the next Catalyst funding round ends.
Hosting (3 months, robust plan capable of handling Zendesk and supporting heavy traffic): $200
Zendesk license (cheapest license, 3 months): $150
Operation costs (low cost since usage will be low to start): 1800
This project is initiated by Leo King, owner of LIONMODE.io, a service providing localization and content services to companies projects related to Cardano. Leo King previously set up, managed, and operated the official help desk for the Yoroi wallet as well as the official help desk for the Milkomeda protocol as part of the Milkomeda Foundation.
Yes, to continue funding operation costs and adding additional support agents if and when necessary.
The helpdesk in its initial form will be put online within a week of starting work on this task, and once online, it will be announced via the lionmode.io webpage and SNS.
There exists a community-funded help desk for Cardano, operated by skilled and trusted agents who can troubleshoot and assist with incoming Cardano-related problems in a friendly and professional way for the benefit of everyone in the ecosystem. The helpdesk is widely known and used by many users in the Cardano community.
This is a new project
We previously operated the official Yoroi wallet help desk and the Milkomeda help desk. In both we delivered excellent outcomes and were highly rated by users.