Train taxi drivers in customer service and Cardano Project Catalyst.
Problem
Poor customer service makes Ghanaian taxi drivers lose competitiveness to private apps who seem to be trained on their job leading to a loss of clients, market share and increase in unemployment
Total to date
This is the total amount allocated to Train taxi drivers in customer service and Cardano Project Catalyst..
About this idea
[GENERAL] Name and surname of main applicant
Stella Seyram Myers[GENERAL] Are you delivering this project as an individual or as an entity (whether formally incorporated or not)
Individual[GENERAL] Please specify how many months you expect your project to last (from 2-12 months)
3[GENERAL] Please indicate if your proposal has been auto-translated into English from another language
No[GENERAL] Summarize your solution to the problem (200-character limit including spaces)
Provide Customer Service training to 200 Taxi drivers in Accra and create awareness on Cardano Project Catalyst to the Drivers with higher education qualification.
[GENERAL] Does your project have any dependencies on other organizations, technical or otherwise?
No[GENERAL] If YES, please describe what the dependency is and why you believe it is essential for your project’s delivery. If NO, please write “No dependencies.”
No dependencies
[GENERAL] Will your project’s output/s be fully open source?
Yes[GENERAL] Please provide here more information on the open source status of your project outputs
We shall upload the video on You tube for community and public viewing. We shall also send links to telegram platforms.
[SOLUTION] Please describe your proposed solution
Taxi drivers in Ghana have become very uncompetitive with the private driver applications such as Bolt, Uber, and Yango due to weak customer service attitude. Drivers in the private vehicle businesses are trained and act more professionally and would be preferred each day by people. For lack of training in customer service, most Taxi drivers have lost their clients, and we propose this training for them to recapture some level of market share. Poor customer service would always lead to loss of client. This project intends to select based on initial screening, drivers who have taken on this job due to unemployment and create awareness on project catalyst, to give them opportunity to participate in the community. We shall ensure before training is conducted, an initial screening is conducted to be able to select Drivers with higher education for easy communication of Cardano and Project Catalyst. This training would be targeted at a minimum of 200 drivers with 40 of them in a session resulting in 5 sessions.
The planned approach consists of three stages:
Stage 1: Inception Activities
- Initiate a meeting with the Ghana Private Registered Transport Union to discuss the initiative
- Create and administer a needs assessment questionnaire
- Analyze the assessment results and design a training curriculum
- Develop a training plan and inform drivers about the training
Stage 2: Material Design
- Create customer service training materials
- Develop training materials for presenting Cardano Project Catalyst to selected drivers
Stage 3: Training Delivery and Reporting
- Conduct five training sessions, each lasting two days
- Generate reports for each training session
- Project close out report
[IMPACT] Please define the positive impact your project will have on the wider Cardano community
- Raise awareness of Cardano and Project Catalyst among Accra's taxi drivers.
- Achieve wallet adoption by 30% of participants (60 drivers).
- Share training content on YouTube, Telegram, Facebook, and Instagram for broader awareness.
- Increase the number of proposal reviewers among writers by at least 30% of participants.
[CAPABILITY & FEASIBILITY] What is your capability to deliver your project with high levels of trust and accountability? How do you intend to validate if your approach is feasible?
Stella Seyram Myers
Stella is a member of the Cardano community, a community reviewer in Fund 10 and 11, and a funded proposer in fund 11. In my profession, I am a training and business management Consultant by profession.
Faakor Fiadzigbey:
Faakor has been part of the Cardano community since Fund 8 during which she was a Community Assessor (CA). She was also a challenge team member for the Grow Africa, Grow Cardano challenge in Fund 8 and a CA in Fund 9 as well. She is a Human Resources Management Practitioner by profession. She recently got funded for a project on taking Cardano to the Francophone community in Ghana which she delivered on meeting all her milestones. She is currently running another project funded under fund 11 on Conducting Feasibility study for creating a blockchain-based digital platform for NGOs in Ghana.
Richard Okai
Richard is a member of the Community currently working on the implementation of a Funded proposal in fund 11 with our team. Richard holds a first degree and currently works as the President of an NGO in Ghana.
[PROJECT MILESTONES] What are the key milestones you need to achieve in order to complete your project successfully?
Milestone Output: Inception Activities
- Training needs assessment design
- Administered questionnaire to drivers through the Union
- Analysis of results and Curriculum design
- Training Plan and driver contacting
Acceptance criteria
- Training needs assessment questionnaire completed and brief report on the analysis
- Training Plan and Training Curriculum
C: Evidence of milestone completion
- Submission of pdf report on the assessment conducted
- Submission of Training Plan and Curriculum
Milestone 2: Material Design
- Customer service training materials.
- Cardano Project Catalyst Presentation Slides
Acceptance criteria
- Training materials developed
Evidence of milestone completion
- Submission of training materials
Training Delivery and Reporting
- Training and presentation Session
- Training Report
- Project close-out Report
Acceptance criteria
- Training report on each session
Evidence of milestone completion
- Submission on training report
- Submission of project closeout report
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[RESOURCES] Who is in the project team and what are their roles?
Stella Seyram Myers - Team Lead and Content Developer
Stella (Seyram) Myers | LinkedIn
Faakor Fiadzigbey: Trainer and content developer
@Richard Okai- Coordinator and Trainer
[BUDGET & COSTS] Please provide a cost breakdown of the proposed work and resources
A. Tasks Team effort in days
Milestone 1: Inception Activities 20 days
Milestone 2: Material Design 15 days
Milestone 3: Training Delivery and Reporting 25days
· Training and presentation Session (2 days by 5 sessions)10 days
· Training Report 3 days per each session 15 days
Total Number of Days: 60 days
@ Daily rate of 450 Ada
Total Amount required to complete tasks 27,000Ada
B. Additional expenses
Cost of hiring Venue for Training for 2 days for 5 sessions @200 Ada per day 2000Ada
Data and Communication @ 100 Ada
Hiring of Camera @120 for 2 by 5 sessions 1200 Ada
Snack and Honorarium for Participants in Initial meeting and training for target of 200 participants 2500 Ada
Total for additional expenses 6,000 Ada
Total for A & B (Project amount) 32,200 Ada
Overall Total for Project 32,200 Ada
[VALUE FOR MONEY] How does the cost of the project represent value for money for the Cardano ecosystem?
This request of 32,200 Ada is very reasonable and represents a negotiated price in line with development work and reasonable pricing of facilities in Ghana and professional fee of training consultants daily rate in Ghana.
Team
