[Aladin]-A Global Network of Continuous, Automated Support for Decentralized Application Users

[GENERAL] Name and surname of main applicant

Aladin Team

[GENERAL] Are you delivering this project as an individual or as an entity (whether formally incorporated or not)

Entity (Incorporated)

[GENERAL] Co-proposers and additional applicants

Duc Le

Kim Ngan

Nguyen Mau Luu

[GENERAL] Please specify how many months you expect your project to last (from 2-12 months)

6

[GENERAL] Please indicate if your proposal has been auto-translated into English from another language

Yes

[GENERAL] Summarize your solution to the problem (200-character limit including spaces)

Build a system to support dApps easy to build their own Customer Care Services department to support users professionally, globally, 24/7. Use smart contracts to ensure payment and build reputation.

[GENERAL] Does your project have any dependencies on other organizations, technical or otherwise?

No

[GENERAL] If YES, please describe what the dependency is and why you believe it is essential for your project’s delivery. If NO, please write “No dependencies.”

No dependencies.

[GENERAL] Will your project’s output/s be fully open source?

Yes

[GENERAL] Please provide here more information on the open source status of your project outputs

All blockchain related source code will be open for anyone to audit. Some core algorithms will be private to ensure security and competitiveness.

[METADATA] Horizons

P2P

[SOLUTION] Please describe your proposed solution

Problem: As decentralized applications (dApps) scale globally, users will inevitably encounter issues that require support. Relying on a traditional support team poses limitations, as a small group of support agents cannot handle sudden surges in demand, and they are often restricted by language barriers, cultural differences, and time zones.

Imagine you are a new user trying to start using a decentralized online learning platform. You click the support chat bubble, but 30 minutes pass without any help, simply because it’s outside of the support team's working hours.

Solution: We propose building a global, 24/7 user support network for dApps, enabling them to provide professional, round-the-clock assistance. This system leverages smart contracts to ensure transparent payments and reputation-building, enabling continuous support without geographical or temporal limitations.

Users: In the initial phase, we will pilot this solution by building a user support team for Aladin Work. Any Aladin Work user will have immediate access to support, no matter where they are or what time zone they are in.

In the future, we plan to expand this support service to other dApps on various blockchains, eventually offering this solution to traditional businesses that have not yet adopted blockchain infrastructure.

Anyone around the world will be able to sign up to become a support agent.

Benefit:

• For dApps: They will instantly gain access to a flexible, scalable, professional, and globally available support team, operating 24/7. This helps reduce the cost and effort of recruiting, training, and managing an internal customer service team.
• For Support Agents: Customer service professionals around the world will have access to more job opportunities without the risk of scams. They can work on their own schedule and from any location.

Impact: This system will accelerate the development of services within the Cardano dApp ecosystem, serving as a bridge between dApps and end users in the real world.

How It Works:

• Any dApp can submit a request to establish its own customer support department.
• Any individual can sign up to become a support agent for the listed dApps.
• Users will connect their existing wallets, which will activate a smart contract that manages the support roles, payments, and reputation system.

See more

Output: Initially, this system will be designed to support users of Aladin Work.

Eventually, any dApp will be able to create its own custom Customer Support system, and any individual user can register to become a support agent for available dApps on the platform.

ABOUT ALADIN'S PROJECT: see more

[IMPACT] Please define the positive impact your project will have on the wider Cardano community

Value to the Cardano Community: Our project will significantly enhance the overall user experience within the Cardano ecosystem by providing a robust, decentralized support network for dApps. By addressing critical support challenges, we will help increase user satisfaction and retention, thereby driving higher adoption rates for dApps built on Cardano. A strong support system is essential for fostering a thriving ecosystem where developers can confidently launch their applications, knowing that users will have access to immediate help when needed.

Measuring Impact

Quantitative Metrics:

• User Satisfaction Ratings: We will implement surveys and feedback forms to gather user satisfaction scores before and after interactions with Helpers.
• Response Times: Tracking average response times for support requests will provide insights into the efficiency of our network.
• Resolution Rates: Monitoring the percentage of support requests resolved successfully will help evaluate the effectiveness of the Helpers.
• User Retention Rates: We will analyze user retention metrics for dApps before and after implementing the support system to measure any changes.

Qualitative Metrics:

• User Feedback: Collecting testimonials and detailed feedback from users about their experiences with the support network will provide qualitative insights into its impact.
• Helper Performance Reviews: Regular reviews and assessments of Helper interactions will highlight areas for improvement and success stories.

Sharing Outputs and Opportunities

• Community Engagement: We will engage with the Cardano community through forums, social media, and community events to share updates on our project’s progress, success stories, and user feedback.
• Reports and Case Studies: We will compile and publish regular reports summarizing the metrics collected, user testimonials, and the overall impact of the support network on dApp adoption. These reports will be shared on Cardano's community channels and our project website.
• Workshops and Webinars: We plan to conduct workshops and webinars to educate dApp developers about implementing and leveraging the support network, showcasing best practices and sharing insights from our experiences.
• Collaboration with Cardano Stakeholders: We will collaborate with Cardano’s development teams, community leaders, and other projects to promote the support network and explore additional opportunities for integration and improvement.

Conclusion

By implementing a decentralized support network for dApps, our project will bring significant value to the Cardano community, enhancing user experience and facilitating the growth of the ecosystem. Through rigorous measurement and transparent sharing of our findings, we aim to foster a culture of continuous improvement and collaboration within the Cardano community, ensuring that our efforts align with the broader goals of the ecosystem.

[CAPABILITY & FEASIBILITY] What is your capability to deliver your project with high levels of trust and accountability? How do you intend to validate if your approach is feasible?

Our team possesses the necessary skills, experience, and infrastructure to ensure the successful delivery of this project with high levels of trust and accountability.

1. Proven Track Record and Expertise:

• Experienced Leadership: Our Project Manager, Duc Le, has over 10 years of business experience and extensive knowledge of the crypto market. Having co-founded Big Family Pharmacy, a successful pharmaceutical franchise with over 1,000 locations in Vietnam, he has demonstrated his capability to lead large-scale operations.
• Technical Expertise: Our Development Manager, Nguyen Mau Luu, has a strong technical background with a Master's in Business Administration (MBA) and a degree in Software Engineering. His experience leading tech teams and delivering projects for both local and international banks provides assurance that he can effectively manage the technical aspects of the project.
• Core Development Team: Our technical team includes skilled developers from vKnight, led by Nguyen Mau Luu, who specialize in full-stack development, smart contract creation, UI/UX design, and blockchain technologies.

2. Legal and Business Foundation:

We have obtained a business license and are legally operating as Aladin Contract Co., Ltd., based in Vinhomes Ocean Park, Hung Yen Province, Vietnam. This ensures we are compliant with local regulations, further reinforcing the trustworthiness of our operations. We are fully authorized to conduct business across various industries in Vietnam.

3. Transparent Fund Management:

• Milestone-Based Payments: To ensure proper fund management, we have outlined a milestone-based payment structure. Each milestone will be clearly documented with outputs, and funds will be allocated based on achieving these milestones. This approach minimizes risks and ensures that funds are spent efficiently.
• Detailed Reporting: We will provide regular progress reports to stakeholders, including the Cardano community. These reports will outline completed milestones, challenges encountered, and how funds are being utilized.
• Audit and Verification: Smart contracts used in this project will be externally audited to verify their security and functionality, ensuring transparency and accountability in the reward system.
• Cost Control Measures: We will carefully monitor the budget, ensuring that funds are managed efficiently. In case of price fluctuations in ADA, we will adjust task priorities accordingly. Should the price of ADA decrease significantly, less critical tasks will be temporarily postponed. Conversely, if the price rises, we will complete any remaining tasks, and any surplus funds will be allocated for further R&D and user acquisition.

4. Feasibility and Validation Approach:

• Smart Contract Testing: All smart contracts will undergo rigorous testing in test environments before deployment, ensuring they work as intended.
• User-Centered Development: We will conduct user testing throughout the development process to validate that our solutions meet user needs and deliver a seamless experience.
• Trial Phases: The system will undergo a trial phase with users across five job categories. Feedback from users and Genies will be used to refine and optimize the platform before the public launch.

These elements ensure that we have the capability, expertise, and trustworthiness to deliver the project successfully, while also validating the feasibility of our approach throughout the process.

[PROJECT MILESTONES] What are the key milestones you need to achieve in order to complete your project successfully?

Smart Contract Development and Initial UI Setup

Budget Allocation: 15,000 ADA (12.5%)

• Milestone Output:
• Development and deployment of smart contracts for user registration, Genie reward system, and payment management.
• Initial user interface (UI) design for the Genie website and integration of the Genie tab on Aladin Work app.
• Acceptance Criteria:
• Smart contracts are successfully deployed on a testnet.
• Initial UI for the website and Genie tab is functional and accessible.
• Evidence of Completion:
• Testnet deployment report of smart contracts.
• Screenshots or demo of the basic UI on the Genie website and Aladin Work tab.

Full UI/UX Development and Genie Rating System Implementation

Budget Allocation: 25,000 ADA (20.8%)

• Milestone Output:
• Complete UI/UX for both the website and Genie tab within the Aladin Work app.
• Integration of the Genie rating system, allowing users to leave feedback and rate Genies based on support received.
• Acceptance Criteria:
• UI is fully developed, user-friendly, and accessible.
• Genie rating system is functional and integrated with smart contracts to track Genie performance.
• Evidence of Completion:
• Demo or user testing feedback on the completed UI/UX.
• Reports on the successful implementation of the Genie rating system.

Reward System and Genie Payment Smart Contract

Budget Allocation: 25,000 ADA (20.8%)

• Milestone Output:
• Finalization and deployment of the Genie reward system, enabling automated payouts via smart contracts.
• Integration of smart contracts for paying Genies based on tasks completed and ratings received.
• Acceptance Criteria:
• Reward system fully operational, allowing automated payments based on smart contracts.
• Genies receive payments after completing support tasks and being rated.
• Evidence of Completion:
• Payment transaction records showing successful payouts to Genies.
• Screenshots or demo showcasing the functioning reward system.

Trial Phase with Aladin Work and Genie Network Expansion

Budget Allocation: 25,000 ADA (20.8%)

• Milestone Output:
• Conduct trials on the Aladin Work platform with five job categories, each involving 10-30 Genies from various countries.
• Test the overall system, including payment, rating, and UI/UX across multiple job categories.
• Acceptance Criteria:
• Successful trial with Genies supporting users in at least five job categories.
• Positive feedback from Genies and Aladin Work users.
• Evidence of Completion:
• Trial performance reports and feedback from Genies and users.
• User metrics and transaction data from the trials.

Final System Optimization and Project Close-out

Budget Allocation: 30,000 ADA (25%)

• Milestone Output:
• System optimization based on feedback from the trial phase, ensuring scalability and efficiency.
• Final public launch of the Genie support system on Aladin Work, including marketing campaigns and user engagement activities.
• Preparation and submission of a project close-out report and a video summarizing the project.
• Acceptance Criteria:
• The system is fully optimized, tested, and launched for public use on Aladin Work.
• Marketing campaigns generate user interest and engagement.
• Final project report and video are submitted to the community.
• Evidence of Completion:
• Public launch announcement and marketing reports.
• Final close-out report and project video.

[RESOURCES] Who is in the project team and what are their roles?

1) Project Manager

Responsibilities:

• Leading and managing project teams to ensure efficient execution and successful project completion.
• Conducting in-depth market research and competitor analysis to gain insights into market trends, identify opportunities, and develop effective strategies.
• Performing user experience (UX) research to understand user needs, behaviors, and preferences, ensuring that products and services are user-centric and aligned with user expectations.
• Preparing comprehensive progress reports for Catalyst, detailing project milestones, achievements, and any challenges encountered, ensuring transparency and accountability.

Education:

• Bachelor's degree in Economics, The University of Economics Ho Chi Minh City

Experience:

• Over 10 years of real-world business experience in various industries, including co-founding Big Family Pharmacy, a pharmaceutical franchise system with over 1,000 pharmacies in Vietnam established within 3 years.
• Over 7 years of experience in the crypto market, demonstrating a keen understanding of blockchain technology and its applications.

Contact Information:

• Facebook: Duc Le
• Telegram: Duc Le

2) Development Manager

Responsibilities:

• Lead and manage Aladin's tech team, ensuring alignment with project goals and fostering innovation.
• Spearhead research & design of tech solutions, enhancing platform functionality, security, and scalability.
• Advocate for blockchain adoption in recruitment, collaborating with partners and contributing to open-source standards.

Education:

• Master of Business Administration (MBA)
• Software Engineer - Ho Chi Minh City University of Technology

Skills:

• Proficient in VB, Microsoft Visual Studio .Net, Java, PL/SQL
• Experience with C/C++, XML, HTML, Fox/Visual Fox, Java
• Power Designer, Ms Visual Source Safe, TortoiseSVN
• Crystal Reports, Oracle BI
• Oracle, Ms SQL Server, Access
• ERP systems, ATM Switch, iSwitch Application, SmartVista, Novus
• Banking operations, accounting, statistics

Experience:

• Co-developed and co-owned Optimal9 Core Banking System
• Successfully implemented projects for local and international banks
• Led and managed teams in the FinTech industry

Contact Information:

• Telegram: Nguyen Mau Luu
• LinkedIn: Nguyen Mau Luu

3) Core Developer team

Include some member of vKnight team, (which about 80 skilled engineers and led by Mr. Nguyen Mau Luu) and some other developers who love about the Aladin project. They specialize in:

• Fullstack development
• UI/UX design
• Smart contract development
• Security
• Networking

Responsibilities:

• Designing and developing Aladin's core infrastructure
• Creating user-friendly interfaces
• Developing smart contracts for decentralized recruitment
• Implementing robust security measures
• Optimizing and maintaining network performance

Expertise:

• Programming languages (Java, Python, JavaScript, C++, Go)
• Frameworks and libraries (Spring Boot, React, Angular, Node.js)
• Blockchain technologies (Ethereum, Hyperledger Fabric, R3 Corda)
• Security protocols
• DevOps and infrastructurepen_spark

4) Advisors:

The advisory team comprises members with in-depth knowledge of the Cardano blockchain, experienced business owners, and individuals who understand the practical needs of businesses and the market, providing practical and effective advice.

Responsibilities:

• Business model consultancy: Assist in developing and implementing business models that align with development trends, minimize competition, and have long-term growth potential.
• Legal consultancy: Provide guidance on legal aspects related to blockchain technology, ensuring compliance with regulations and mitigating potential risks.
• Technology solution consultancy: Develop Cardano solutions to meet specific business needs, from supply chain management to product traceability, decentralized payments, and more.
• Marketing consultancy: Offer insights and strategies to effectively market products or services on the Cardano platform, targeting relevant audiences and maximizing visibility.
• Game theory consultancy: Apply game theory to develop applications that can attract more users with minimal costs.

[BUDGET & COSTS] Please provide a cost breakdown of the proposed work and resources

Milestone 1:

Smart Contract Development and Initial UI Setup

Budget Allocation: 15,000 ADA (12.5%)

Milestone Output:

• Development and deployment of smart contracts for user registration, Genie reward system, and payment management.
• Initial user interface (UI) design for the Genie website and integration of the Genie tab on the Aladin Work app.

Milestone 2:

Full UI/UX Development and Genie Rating System Implementation

Budget Allocation: 25,000 ADA (20.8%)

Milestone Output:

• Complete UI/UX for both the website and Genie tab within the Aladin Work app.
• Integration of the Genie rating system, allowing users to leave feedback and rate Genies based on support received.

Milestone 3:

Reward System and Genie Payment Smart Contract

Budget Allocation: 25,000 ADA (20.8%)

Milestone Output:

• Finalization and deployment of the Genie reward system, enabling automated payouts via smart contracts.
• Integration of smart contracts for paying Genies based on tasks completed and ratings received.

Milestone 4:

Trial Phase with Aladin Work and Genie Network Expansion

Budget Allocation: 25,000 ADA (20.8%)

Milestone Output:

• Conduct trials on the Aladin Work platform with five job categories, each involving 10-30 Genies from various countries.
• Test the overall system, including payment, rating, and UI/UX across multiple job categories.

Final Milestone:

Final System Optimization and Project Close-out

Budget Allocation: 30,000 ADA (25%)

Milestone Output:

• System optimization based on feedback from the trial phase, ensuring scalability and efficiency.
• Final public launch of the Genie support system on Aladin Work, including marketing campaigns and user engagement activities.
• Preparation and submission of a project close-out report and a video summarizing the project.

Total Budget: 120,000 ADA

The proposed budget above is only an estimate, and when the project is implemented, the costs for each milestone and their respective tasks may vary and may not align exactly with the current projections. One key reason for this is the fluctuation in ADA prices. In the event of a significant price drop, we will temporarily delay some tasks to prioritize the completion of more critical ones. Conversely, if ADA prices rise above the estimated value, we will proceed with the remaining tasks, and any surplus at the project's conclusion will be allocated to R&D and end-user development efforts.

[VALUE FOR MONEY] How does the cost of the project represent value for money for the Cardano ecosystem?

The costs are calculated above based on the average salary for developers in Southeast Asia at the present time in USD, then converted to ADA at a price of $0.3 per ADA. We also budget an additional 10% as a reserve budget to minimize the risk of ADA prices dropping even lower. In case the price of ADA increases higher, this reserve is used to cover unforeseen expenses.